Política de reembolso

Thank you for shopping at Aura.
If you are not completely satisfied with your purchase, we're here to help.

1. Returns

You may request a return within 30 days of receiving your item. To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• It must be in the original packaging.

• Proof of purchase (order number or receipt) is required.

To start a return, please contact us at:
📧 Email: auraofficial2025@gmail.com

Please do not send your item back without prior confirmation.

2. Non-returnable items

Non-returnable items

We do not accept returns for:

• Items used or damaged after delivery;
• Items marked as final sale or included in clearance campaigns;
•  Gift cards or downloadable products (if applicable);
• Change of mind: Returns are not accepted for items that strictly match the description and images provided at the time of purchase.

3. Refunds

Once we receive and inspect your item, we will notify you of the status of your refund.

• If approved, the refund will be processed to your original payment method.

• Please allow up to 7 business days for the refund to appear.

4. Late or missing refunds

If you haven’t received a refund yet:

• First, check your bank account again.

• Then contact your payment provider; processing times may vary.

• If you’ve done all of this and still haven’t received your refund, please contact us at: auraofficial2025@gmail.com

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us with photos of the issue.

6. Shipping returns

You will be responsible for paying your own shipping costs for returning your item, unless the product is faulty or damaged upon arrival.

---

Last updated: May 15, 2025